Troubleshooting

Having issues? This section helps you solve common problems and get back to using Billix.

Quick Fixes

Before diving deeper, try these:

1. Refresh the page - Solves most temporary issues
2. Clear browser cache - Fixes loading and display problems
3. Check your internet - Ensure stable connection
4. Try a different browser - Rules out browser-specific issues
5. Log out and back in - Resets your session

Common Problem Areas

Self-Service Solutions

Check System Status

Visit our status page to see if there are any ongoing issues:

• Service outages
• Degraded performance
• Scheduled maintenance

Search Documentation

Many answers are in these docs:

• Use the search bar (Cmd/Ctrl + K)
• Browse relevant sections
• Check FAQs in each section

Community Resources

• Follow @BillixIo on X for updates
• Connect on LinkedIn
• Follow @billix_io on Instagram

When to Contact Support

Reach out to support when:

• You've tried the troubleshooting steps
• The issue persists
• You've found a bug
• You have billing questions
• You need account recovery

Helpful Information to Gather

Before contacting support, note:

• What you were trying to do
• The exact error message (if any)
• Steps to reproduce the issue
• Your browser and device
• Screenshots if helpful

This helps us solve your problem faster.

Quick Links

• Common Issues
• Error Messages
• Connection Issues
• Contact Support