Error Messages

Encountered an error? Find your error message below for an explanation and solution.

Credit Errors

"Insufficient credits"

Meaning: You don't have enough credits for this action.

Solution:

• Check your credit balance
• Use a cheaper model (standard = 1 credit)
• Wait for daily/monthly reset
• Purchase more credits or upgrade

"Daily limit reached"

Meaning: Free plan daily credits exhausted.

Solution:

• Wait until midnight (your timezone) for reset
• Upgrade to Pro for unlimited standard usage

"Premium credits exhausted"

Meaning: Monthly premium credits used up.

Solution:

• Use standard/advanced models instead
• Purchase additional premium credits
• Wait for monthly reset

Authentication Errors

"Session expired"

Meaning: Your login session timed out.

Solution:

• Log in again
• Enable "Remember me" for longer sessions
• Check if cookies are enabled

"Invalid credentials"

Meaning: Email or password incorrect.

Solution:

• Double-check your email spelling
• Use "Forgot Password" to reset
• Check Caps Lock isn't on

"Account suspended"

Meaning: Your account has been restricted.

Solution:

• Check your email for a notice from Billix
• Contact support for details
• Review terms of service

"2FA required"

Meaning: Two-factor authentication needed.

Solution:

• Enter code from your authenticator app
• Use a backup code if you lost access
• Contact support for account recovery

Model Errors

"Model unavailable"

Meaning: The AI model is temporarily down.

Solution:

• Try a different model
• Wait a few minutes and retry
• Check status page for outages

"Model timeout"

Meaning: Request took too long to process.

Solution:

• Your prompt may be too complex
• Try a shorter prompt
• Use a faster model
• Try again (temporary server load)

"Context length exceeded"

Meaning: Conversation is too long for the model.

Solution:

• Start a new conversation
• Summarize previous context
• Use a model with longer context

"Rate limited"

Meaning: Too many requests too quickly.

Solution:

• Wait a moment before next message
• Slow down your request pace
• This is temporary, try again shortly

Integration Errors

"Connection failed"

Meaning: Can't connect to external service.

Solution:

• Check if the service is online
• Reconnect the integration
• Verify your account on that service

"Authorization revoked"

Meaning: Permission to access service was removed.

Solution:

• Reconnect the integration
• Re-authorize Billix in the service's settings
• Check service account status

"API error"

Meaning: External service returned an error.

Solution:

• The connected service has an issue
• Try again later
• Check the service's status page

"Scope insufficient"

Meaning: Missing required permissions.

Solution:

• Disconnect the integration
• Reconnect and grant all requested permissions
• Some features need additional access

Agent Errors

"Agent failed"

Meaning: Agent couldn't complete its task.

Solution:

• Check agent logs for details
• Verify integrations are connected
• Simplify agent instructions
• Ensure required permissions exist

"Trigger not found"

Meaning: Agent's trigger condition is invalid.

Solution:

• Edit the agent's trigger settings
• Reconnect any required integrations
• Recreate the trigger

"Execution timeout"

Meaning: Agent ran too long without completing.

Solution:

• Simplify the agent's task
• Break into multiple smaller agents
• Check for infinite loops in logic

Canvas Errors

"Export failed"

Meaning: Couldn't export your canvas content.

Solution:

• Try a different export format
• Check your browser allows downloads
• Reduce content size and retry

"Preview unavailable"

Meaning: Can't show live preview.

Solution:

• Check for syntax errors in code
• Refresh the canvas
• Try a different canvas type

Payment Errors

"Payment failed"

Meaning: Credit card charge was declined.

Solution:

• Check card details are correct
• Ensure sufficient funds
• Try a different card
• Contact your bank

"Card declined"

Meaning: Your bank rejected the transaction.

Solution:

• Contact your bank
• Try a different payment method
• Check for fraud alerts on your account

"Invalid payment method"

Meaning: Payment details are incorrect.

Solution:

• Re-enter card information
• Check expiration date
• Verify billing address matches

Network Errors

"Network error"

Meaning: Internet connection issue.

Solution:

• Check your internet connection
• Refresh the page
• Try again in a moment

"Request failed"

Meaning: Server couldn't process your request.

Solution:

• Refresh and try again
• Clear browser cache
• Check status page for issues

"Service unavailable"

Meaning: Billix servers are temporarily down.

Solution:

• Wait a few minutes
• Check status page
• This is usually brief

Getting More Help

If your error isn't listed or solutions don't work:

1. Screenshot the error - Include the full message
2. Note what you were doing - Steps leading to the error
3. Check status page - May be a known issue
4. Contact support - We'll help resolve it