Contact Support

Can't solve your issue? We're here to help. Here's how to reach us and get the fastest response.

Before Contacting Support

Try these first:

1. Search these docs - Use Cmd/Ctrl + K to search
2. Check Common Issues - Your problem may have a quick fix
3. Review Error Messages - Find your specific error
4. Try basic fixes - Refresh, clear cache, try another browser

This saves time for both of us!

How to Contact Us

In-App Support Chat

The fastest way to get help:

Email Support

For detailed issues or if you can't access the app:

General Support: support@billix.io Billing Questions: payments@billix.io Security Concerns: support@billix.io

Social Media

• X (Twitter): @BillixIo
• LinkedIn: Billix
• Instagram: @billix_io

Response Times

Business hours: Monday-Friday, 9am-6pm EST

What to Include

Help us help you faster by including:

Essential Information

1. Your email (so we can find your account)
2. What you were trying to do
3. What happened instead
4. The exact error message (if any)

Helpful Details

5. Steps to reproduce - How can we see the same issue?
6. Browser and device - Chrome on Mac, Safari on iPhone, etc.
7. Screenshots or screen recording - A picture is worth 1000 words
8. When it started - Did it work before?

Example Good Report

Issue: Can't connect Gmail integration

What I tried: Clicked "Connect Gmail" button, logged into my Google account, approved permissions, but then got stuck on a loading screen.

Error: None displayed, just infinite loading spinner

Browser: Chrome 120 on Windows 11

Started: Today, first time trying to connect

Screenshot: [attached]

Types of Requests

Technical Issues

For bugs, errors, and things not working:

• Describe the problem clearly
• Include error messages
• Tell us what you've already tried

Feature Requests

For suggestions and new features:

• Describe what you'd like
• Explain your use case
• We track all suggestions!

Billing Questions

For payment, subscription, and credit issues:

• Include your account email
• Reference invoice numbers if relevant
• We can help with refunds, plan changes, etc.

Account Issues

For login problems, account recovery:

• Provide account verification info
• Don't share passwords in messages
• We may need to verify your identity

Security Concerns

For security issues or vulnerabilities:

• Email support@billix.io directly
• Don't post publicly
• We take security seriously

Frequently Asked Questions

Self-Service Options

Some things you can do yourself:

Community Help

Get help from other users:

Social Media

• Follow @BillixIo on X for updates
• Connect on LinkedIn
• Follow @billix_io on Instagram

Feedback

We love hearing from you:

• Feature requests: What would make Billix better?
• Bug reports: What's not working?
• General feedback: What do you think?

Send feedback via:

• In-app feedback button
• Email: billix@billix.io

Your input shapes our roadmap!

Emergency Contact

For urgent issues (security breaches, data concerns):

Email: support@billix.io Response: Within 2 hours, 24/7

Use only for true emergencies.

We're Here to Help

Our goal is to make Billix work perfectly for you. Don't hesitate to reach out—no question is too small, and we appreciate your patience as we work to resolve any issues.

Thank you for using Billix!